====== Client Dashboard ====== Every gallery has a client dashboard: a separate page you send to the client where they can manage their own gallery. It saves you being the middleman for photo removals and hosting renewals. ===== What clients can do ===== * **View the gallery** as their guests see it * **Request photo removals** — flag a photo they want taken down * **Change the gallery PIN** * **Renew hosting** when the gallery approaches expiry ===== How clients get in ===== The dashboard is reached by a single long link containing a unique key. There is no username, no password, and no login screen. The client opens the link and they're in. This is deliberate — clients open it on a phone, months later, without having to remember anything. > ⚠️ **The link is the key.** Anyone who has it can open the dashboard, > change the PIN, and submit removal requests. Treat it the way you'd treat a > password. ==== Sending it safely ==== * Send it to the client directly — email or text to the person paying you * Send it **separately** from the guest gallery link, in its own message * Say plainly that it's private and shouldn't be forwarded The failure mode to avoid is pasting the dashboard link into a group chat or a wedding-party thread. Once it's in a group message it will get forwarded, and every one of those people can then change the PIN. > ⚠️ **Never print the dashboard link on signage or a QR code at the booth.** > That's the guest gallery link. They are not interchangeable. ===== Photo removal requests ===== Clients flag photos they want removed rather than deleting them outright. Requests come to you to action. That means an unhappy guest can't quietly strip photos out of a gallery the client paid for, and you keep a record of what was asked for. When you get a removal request, handle it quickly. These are almost always someone who's embarrassed about a photo, and every hour it stays up is worse for them. Same-day is a reasonable standard to hold yourself to. ===== Changing the PIN ===== Clients can change the gallery PIN from the dashboard. If a client changes it mid-event, guests who already have the old PIN will be locked out. Ask clients not to change it while the event is running. ===== Renewing hosting ===== Galleries expire one year after the event and can be renewed for **$15 per year, per gallery**. Clients can renew from the dashboard themselves without going through you. Send the dashboard link with your final delivery, and mention the one-year window in the same message. A client who knows about expiry a year ahead will either renew or download everything. A client who finds out afterward will be upset with you regardless of who was